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Troubleshooting & Service

Why is there extra water on top of my espresso puck?
It can be understandably frustrating when you go to knock your espresso ...
My double-walled basket doesn't have an exit hole! What's going on?
The exit hole on your double-walled basket can be really hard to see, so...
Why isn't there any shot feedback after pulling a shot?
By default, if your Series 1 detects a shot that pulls too quickly or to...
I can't turn the portafilter all the way to the center of the grouphead! What's going on?
It can be alarming if your portafilter doesn't make it to the center of ...
How to Purchase an Extended Warranty
IntroductionAll Fellow electric products come with a standard 2-year war...
How to Re-Box Series 1
IntroductionHow you box your Series 1 up is extremely important because ...
How to File a Warranty Claim
Fellow is fully dedicated to standing behind it's preoducts, and our Cus...
What is Espresso Series 1's warranty?
Like the rest of our current electric products, Espresso Series 1 comes ...