BIGFACE x FELLOW
Tally Pro Precision Scale
- How do I use and care for my Tally Pro Precision scale?
- How do I use Tally Pro Precision Scale’s Brew Assist™ mode?
- Is Tally Pro Precision scale suitable for brewing espresso?
- I want to play jumpy on Tally Pro, how do I start the game?
- What is Tally Pro Precision scale's max capacity?
- Do I need a heat pad when brewing with Tally?
Opus
- What does the Opus inner adjustment ring do, and how do I use it?
- What does the “+” in “41+ adjustable settings” mean?
- What comes in the box with Opus?
- How do I clean and maintain Opus?
- What are the differences between Opus and Ode?
- Is Opus suitable for grinding espresso?
Ode Brew Grinder Gen 2
- Will the Ode Gen 2 load bin fit my Ode Gen 1?
- How do I use and care for my Ode Brew Grinder Gen 2?
- How do I register my Ode Brew Grinder?
- What are the differences between Ode Brew Grinder and Ode Brew Grinder Gen 2?
- Is Ode Brew Grinder Gen 2 suitable for grinding espresso?
- What is the difference between Ode Gen 2 and Ode Gen 2 with SSP Burrs?
Stagg EKG Pro and Pro Studio Edition
- How do I use and care for my EKG Pro or Pro Studio Edition?
- Brewing with your Stagg EKG Pro or Pro Studio Edition
- What is the current firmware version and what did it update?
- What are the differences between the Corvo EKG, Corvo EKG Pro, and Corvo EKG Pro Studio Edition?
- Can I buy a replacement kettle or base for my Stagg EKG Pro / Corvo EKG Pro or Pro Studio Edition?
- Is my current Stagg EKG / Corvo EKG kettle compatible with the Pro and Pro Studio Edition base (and vice-versa)?
Rebrew Refurbished Gear
- What is the returns & exchanges policy for Rebrew gear?
- Why should I buy a refurbished product?
- What is Rebrew?
- What does “refurbished gear" mean?
- Does Rebrew gear look “new”?
- What is the warranty for Rebrew gear?
Stagg/Corvo EKG Electric Kettle
Ode Brew Grinder
- How do I install and calibrate my Ode Gen 2 Brew Burrs and SSP MP Burrs?
- How can I reduce the mess with my Ode Brew Grinder?
- What burrs are preinstalled in the Ode Brew Grinder (Gen 1)?
- What is the difference between Ode Standard Brew Burrs, Ode Gen 2 Brew Burrs, and SSP MP Brew Burrs?
- What are the recommended grind settings for Ode Gen 2 Brew Burrs?
- Will SSP burrs fit in my Ode Brew Grinder Gen 1?
Carter Cold, Move, Slide, 360 and Wide Mugs
- Does Carter Cold fit in the cup holder?
- Is a splash guard included with the Carter Cold?
- How long will Carter Cold keep my drink cold?
- How can I buy more straws?
- Is Carter Cold safe for the dishwasher and microwave?
- Does Carter Cold lid fit my other Carters?
Atmos Vacuum Canister
Stagg/Raven Stovetop Kettle
Clara French Press
Glassware
- Can I put my Monty Milk Art Cup in the microwave?
- Are Monty Milk Art Cups dishwasher-safe?
- Is your double-walled glassware dishwasher safe?
- There is moisture between the walls of my glassware.
- Are the Stagg Double Wall Tasting Glasses & Carafe compatible with the AeroPress/Prismo?
- What is the bubble on the bottom of my Stagg Double Wall Tasting Glasses/Carafe?