My Aiden is displaying an "Add Water" message, what do I do? My Aiden is displaying an "Add Water" message, what do I do?

My Aiden is displaying an "Add Water" message, what do I do?

While having your Aiden tell you to add water to the tank in error can be extremely frustrating, we’re confident that following the troubleshooting steps below can get it back to brewing properly!

Flush the water line

As a first step, flush your Aiden’s water lines by going to Settings >> Maintenance >> Flush from your Aiden’s main menu. This is a feature that was added in the recent 1.4.16 firmware update, so if you notice your Aiden isn’t on that version yet (you can check in Settings >> About >> Version), please connect it the Fellow - Brew With Aiden App using a stable internet connection. By leaving it connected for at least 24 hours, your Aiden should update to the most recent firmware version automatically. If you run into any issues with connecting, please refer to our help center article here.

Note the results

After the flush cycle finishes, it will display a “completed” or “failed” message, along with the ml/S rate recorded during the flush, as in the examples below.

flush failed_4x.png flush complete_4x.png

If the screen shows a “Flush completed” message, the add water error was likely a result of something caught in the water line that has now been cleared. However, if you receive a “Flush failed” message, move forward with the troubleshooting step below that corresponds with the result you’re shown.

 

Flush Result Next Step
The flush fails, and ml/S is less than 4.5 Try descaling your Aiden using a liquid descaler (we recommend this one). If your Aiden has a lot of buildup, you might get the add water message when you go to descale. If that happens, let the descaling solution sit for 5 minutes and try again. Even after that, it may take multiple tries to fully clear the scale buildup.
The flush fails, ml/S reads 0.0, and a noticeable amount of water makes it through the flush This result is likely due to something that’s lodged in the water line that hasn’t been removed yet. Try flushing the line 1-2 more times. If there’s no change, please submit a warranty claim for your Aiden here.
The flush fails, ml/S reads 0.0, and no water makes it through the flush Please submit a warranty claim for your Aiden here.

 

If at any point you have any questions about the steps above, please don’t hesitate to reach out to our customer experience team here. For any warranty issues, please submit a formal claim here. Our team is always happy to help!