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Troubleshooting & Replacement Parts

My Aiden keeps saying I need to descale! What do I do?
IntroductionAiden's descale message is set to appear every 150,000 mL an...
Aiden's "Add Water" Message: Everything You Need to Know
IntroductionWhile originally created to be a helpful notification, we un...
How to Prevent Overflowing When Brewing with Aiden
Aiden is designed to brew fantastic coffee as easily as possible, withou...
Troubleshooting Aiden Connection Issues
We designed Aiden to connect to the Fellow app smoothly, but that (frust...
My Aiden is displaying an "Add Water" message, what do I do?
While having your Aiden tell you to add water to the tank in error can b...
Water Hardness and Scale Buildup: Everything You Need to Know
IntroductionIt's common knowledge that water quality can significantly i...
My Aiden is jumping to drip finish early! What's going on?
If you've ever seen your Aiden's clock jump during a brew to the 1-minut...
My Aiden's water tank lid came off! Is there a way to reattach it?
Yes! As long as the lid pieces didn't break and you have the tank spring...
How do I run a flush cycle on Aiden?
To perform a flush cycle on Aiden, go to Settings >> Maintenance >> Flus...
Do you have any general Aiden troubleshooting tips?
Watch the video below (also linked here) for guidance on general trouble...