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Troubleshooting

I’m having trouble connecting my Pro kettle to my wifi! How can I fix this?
Not being able to connect your kettle to your wifi can be extremely frus...
My EKG Updater app says that there is an ‘Update Available’ but has yet to update - what should I do?
Important note:We've recently identified an app bug that's causing the "...
My Kettle Seems Louder! What's Going On?
What's Happening?If your kettle has suddenly gotten louder while heating...
Why Doesn't the Menu Button Power On My Kettle Anymore?
In an early version of the Pro/Pro Studio kettle firmware, pressing the ...