Important note:
We've recently identified an app bug that's causing the "updating soon" or "Update Available" messages to display in the app when the kettle is actually up to date. Rest assured, we're actively working on a solution for this.
As long as the firmware version shown in the EKG Updater App says 1.2.5, your kettle is up to date! It's also worth noting that this will not impact the functionality of your kettle at all.
If your app is in ‘Update Available’ status, this means there’s an update available for your Stagg EKG Pro / Corvo EKG Pro or Pro Studio Edition, and that your kettle has not checked in within the last 24 hours. This could be due to 3 primary reasons:
- Your kettle is unplugged
- The WiFi on your kettle is off
- Your WiFi network has changed
If one of these reasons applies, please follow these troubleshooting steps:
- Your kettle is unplugged: leave your kettle plugged in for at least 24 hours
- The WiFi on your kettle is off: confirm that WiFi is on within your kettle via your kettle’s menu
- Your WiFi network has changed: ‘Reset Kettle Name & Wifi’, which will allow you to go through the full set-up process once more
If you’re still experiencing issues, please delete and re-download the EKG Updater App. You will need to go back through the initial steps to pair your base to your device listed in our Gear Guide.
Need More Help?
Ask our specially-trained CX assistant by clicking on the chat icon in the bottom right corner of this page. It will help you solve the issue or get you connected with someone from our Customer Experience team.