Not being able to connect your kettle to your wifi can be extremely frustrating, but don’t lose hope just yet! We’ve provided some troubleshooting steps below to hopefully get everything connected as it should be!
Table of Contents
- An Important Note Regarding App Version 1.1.2
- Initial Troubleshooting
- Ensuring Your Kettle Can Connect to the Correct Network
An Important Note Regarding App Version 1.1.2
Released at the beginning of March 2025, version 1.1.2 of the EKG Updater app fixed an important connection issue that prevented kettles from updating. If your kettle was ever connected to WiFi for updates before the beginning of March 2025, completing the steps below will ensure you'll be able to receive future updates.
- Remove the kettle from your app:
- Tap on the kettle in the app
- Click "Remove Kettle From App" toward the bottom of the screen
- Factory reset your kettle:
- Turn your kettle on by clicking the dial bottom
- Hold down the dial and menu buttons simultaneously for approximately 10 seconds
- When the "factory reset" option appears on the screen, tap the dial button to initiate the reset
- After a few seconds, the kettle will restart
- Reconnect your kettle to the EKG Updater App following the in-app instructions
- Reset your kettle's clock to the correct time
All new kettles connected after this update was released can be connected normally without any extra steps.
Initial Troubleshooting
Ensure You Have the Correct App Installed
Fellow has two apps that connect with our products: the EKG Updater app and the Fellow App. We understand how easy it can be to get these two confused, but it's important to note that trying to connect a Pro or Pro Studio kettle to the Fellow App will not work. We've linked the correct app below, along with some examples of what the EKG Updated App looks like.
| EKG Updater App | Fellow App | |
|---|---|---|
| App Icon | ||
| Home Page | ||
| Device Connect Page |
Power cycle
Try unplugging your kettle for 1 minute and then plug it back in.
Check the Kettle's Wireless Settings
- Navigate to and select "General" once again.
- Scroll to "Wireless" and select it with one press of the dial.
- Choose "On" by scrolling to your preference and pressing the dial once.
Please note: for the Fellow Updater App to work, your Wireless must be turned on.
Attempt to Reconnect the Kettle
- Stay close by while you attempt to connect
- Make sure your Bluetooth is enabled on your mobile device
- Try to reconnect to the app on your mobile device
Reinstall the App
If the above steps don't resolve the issue, please proceed to uninstall and then reinstall the app.
Ensuring that your kettle can connect to the correct network
2.4 GHz vs 5 GHz
Most modern routers are dual-band and provide both 2.4 and 5 GHz network options for you to access. The 5GHz band generally offers faster speeds and less interference than the 2.4 GHz band, but it has a shorter range. By default, some routers are set to offer the best band for the device you’re trying to access the wifi with and may even switch bands automatically throughout the day based on your device’s connection.
Connecting Your Kettle
It’s worth noting that EKG Pro/Pro Studio and Corvo Pro/Pro Studio can only connect to 2.4 GHz networks. This means that if your router is set to automatically switch networks, as we mentioned before, this functionality may be preventing your kettle from connecting properly. Luckily, most routers also provide ways to turn this feature off and manually split the bands into two separate wifi options.
Access to this function will vary from router to router, but a good place to start is by inputting your router’s IP address into your internet browser. The IP address can normally be found on the outside of the router, and putting it into your browser will allow you to access its internal settings. Again, the implementation may vary, but the ultimate goal is to deactivate the joining of the two bands and set them up as two separate ones. From there, it’s possible to pair your kettle with the specific 2.4GHz option.
Some routers even have accompanying apps that make this process even easier. If you have a modern router, it’s definitely worth looking into whether or not it has an app you can use with it.
Need More Help?
Ask our specially-trained CX assistant by clicking on the chat icon in the bottom right corner of this page. It will help you solve the issue or get you connected with someone from our Customer Experience team.
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