Not being able to connect your kettle to your wifi can be extremely frustrating, but don’t lose hope just yet! We’ve provided some troubleshooting steps below to hopefully get everything connected as it should be!
Initial Troubleshooting
Ensure you have the correct app installed
The Fellow EKG Updater App is the only one that works for this application and it can be found here.
Power cycle
Try unplugging your kettle for 1 minute and then plug it back in.
Check the kettle’s wireless settings
- Navigate to and select "General" once again.
- Scroll to "Wireless" and select it with one press of the dial.
- Choose "On" by scrolling to your preference and pressing the dial once.
Please note: for the Fellow Updater App to work, your Wireless must be turned on.
Attempt to reconnect the kettle
- Stay close by while you attempt to connect
- Make sure your Bluetooth is enabled on your mobile device
- Try to reconnect to the app on your mobile device
Reinstall the app
If the above steps don't resolve the issue, please proceed to uninstall and then reinstall the app.
Ensuring that your kettle can connect to the correct network
2.4 Ghz vs 5 GHz
Most modern routers are dual-band and provide both 2.4 and 5 GHz network options for you to access. The 5GHz band generally offers faster speeds and less interference than the 2.4 GHz band, but it has a shorter range. By default, some routers are set to offer the best band for the device you’re trying to access the wifi with and may even switch bands automatically throughout the day based on your device’s connection.
Connecting your kettle
It’s worth noting that EKG Pro/Pro Studio and Corvo Pro/Pro Studio can only connect to 2.4 GHz networks. This means that if your router is set to automatically switch networks as we mentioned before, this functionality may be preventing your kettle from connecting properly. Luckily, most routers also provide ways to turn this feature off and manually split the bands into two separate wifi options.
Access to this function will vary from router to router, but a good place to start is inputting your router’s IP address into your internet browser. The IP address can normally be found on the outside of the router and putting it into your browser will allow you to access its internal settings. Again, the implementation may vary, but the ultimate goal is to deactivate the joining of the two bands and set them up as two separate ones. From there, it’s possible to pair your kettle with the specific 2.4GHz option.
Some routers even have accompanying apps that make this process even easier. If you have a modern router, it’s definitely worth looking into whether or not it has an app you can use with it.
As always, we’re more than happy to help if you run into any setbacks or have any questions! Just click here to let us know how we can help!