How can we help? How can we help?

General

How do I cancel my Drops subscription?
Drops is not a subscription, you’ll only ever be charged if you reply to...
How do I contact you for Drops support?
If you're already a Fellow Drops subscriber and you need Drops-specific ...
How do I join Fellow Drops?
Fellow Drops is 100% free to be a part of the action!  Simply join with ...
How do I place a Drops order?
Each week, you’ll get a text from us featuring a new coffee. To order, j...
How do I refer a friend to Drops?
Share your unique referral code link with friends (found in your Drops a...
How do I refer friends to Drops & earn rewards?
How it works:Share your unique referral code or link below with friends!...
Is Drops coffee whole bean coffee or pre ground?
At the moment, we only offer whole bean coffee to keep things as fresh a...
Is the coffee you sell online the same as the coffee for Fellow Drops?
All coffees are cupped and selected by our Fellow Tasting Panel, compris...
Missing Drops Text Offers?
We’re sorry to hear you’re not receiving our text messages! Our text off...
Onyx Advent Calendar 2025
We’re so excited to bring back the Onyx Coffee Advent Calendar, a 24-day...
Onyx Advent Calendar Brew Recipes
You can find the brew guides on our website on the Brew Talks page:https...
What is Fellow Drops?
How It Works 1. Every week, our tasting panel discovers phenomenal new c...
What roast profiles do you feature with Drops?
We typically feature single-origin light roasts that shine with pour-ove...
What roast profiles do you tend to feature?
Most of the coffees we feature with Drops tend to lean toward light and ...