How can we help? How can we help?

General Use

How long does Aiden keep coffee hot?
Generally speaking... Aiden's carafe is meant to be a reliable thermal c...
How do I remove/reattach Aiden's showerhead?
You can remove Aiden's showerhead by unlocking it from the filter box li...
What are the pre-installed brew profiles Aiden offers?
Curious about Aiden's approach to brewing? Check out the profile details...
What are the advanced settings on profiles?
On Aiden you can customize every key variable of your brew from start to...
How should I dial in my grinder for the pre-order exclusive coffees?
For the exclusive pre-order coffees, we recommend starting with the grin...
Is it okay to use reverse osmosis/distilled water with Aiden?
To prevent any unexpected long-term issues, we'd recommend against using...
What is the maximum number of brew profiles Aiden can store?
If you're looking to have a lot of different brewing profiles at your fi...
How long does Aiden take to brew coffee?
For a typical, 1.5L brew cycle, you can expect Aiden to brew for around ...
Why didn't Aiden's water tank drain completely during Instant Brew with the cone filter basket?
If you notice that your water tank isn't completely draining during an I...
What does it mean when you say Aiden is a "10 cup" coffee brewer? How much coffee can it actually make?
When we refer to a cup with Aiden, we're referring to the industry stand...
Does Aiden pre-rinse the coffee filter automatically?
Aiden does not feature a pre-rinse cycle, but doing so manually before y...
Does Aiden have a scheduling feature?
Aiden's got you covered with scheduling—it's super flexible! You can set...
Does Aiden feature a built-in coffee grinder or scale?
While we'd love to be able to offer an all-in-one coffee solution, Aiden...
What are the minimum and maximum water temperatures for brewing with Aiden?
For normal brew cycles, the minimum temperature is 50ºC/122ºF and the ma...
How does Aiden's cold brew feature work? Wouldn't it take many hours?
In a world where normal cold brew takes many hours to produce, Aiden doe...
Is Aiden compatible with home automation software like Google Home, Apple Home, or Home Assistant?
Unfortunately, Aiden is not compatible with home automation software opt...
What’s the difference between batch brew and single serve? Why do I need two different filter baskets?
Our dedicated team of product designers and engineers designed two disti...
What are Aiden's external dimensions?
Aiden's external dimensions are as follows: Length: 8.94 inches (227 mm...
What filters is Aiden compatible with?
Aiden’s single-serve basket is designed to work perfectly with standard ...
Can I brew in any cup, mug, or vessel with Aiden?
With 16 cm of clearance below the spout, Aiden can brew directly into yo...