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Order FAQ

I did not place or authorize an order processed with my credit card
We’re sorry to hear that your credit card may have been used without you...
When will I be charged for my preorder?
All preorder items are billed at the time the order is placed. This mean...
I'm giving a Fellow product as a gift. Will it include a receipt or something else that shows the price?
No! We don't include invoices or packing slips with orders, so there won...
What to Do if You Suspect Your Order is Lost/Missing
Waiting for an exciting order to arrive is one of life's greatest joys, ...
My Fellow order included coffee, so why isn't it shipping with the rest of my items?
As a company that highly values quality, it's extremely important to us ...
How can I place a tax exempt order?
To place a tax-exempt order, please let us know via the CX assistant cha...
Can I use multiple Fellow gift cards or discount codes?
You cannot use multiple discount codes on a single order. Multiple disco...
Gift Boxing
We are super excited to be offering gift boxing to our customers. Here a...
What methods of payment do you accept?
We accept most major payment methods, including credit cards, Apple Pay,...