I did not place or authorize an order processed with my credit card

We’re sorry to hear that your credit card may have been used without your authorization. We understand how concerning this can be and want to make sure you take the right steps to protect your account.

If you see a charge you don’t recognize, we recommend contacting your credit card company or bank right away. They’ll be able to help you:

• Report the unauthorized charge
• Secure your credit card account
• Review recent activity
• Dispute any fraudulent purchases
• Issue a replacement card, if needed

Because your credit card company manages your account and payment protection, they are the best resource for investigating and resolving unauthorized charges.

If you have the order number and email address used to place the order, you can also request to cancel the order through our AI Assistant, located at the bottom right-hand side of this page.

Need More Help?

Reach out to our Customer Experience team via the CX Assistant chat on the Help Center homepage, or by submitting a request here. We're always ready to help!