Table of Contents

1. Introduction
2. Examples of the Issue
3. Resolution
   1. If Your Ode Matches the Examples
   2. If Your Ode Doesn't Match the Examples Or Troubleshooting Doesn't Work

Introduction

Sometimes, an Ode will display a strange (and often alarming) behavior: a loud "knocking" or "popping" noise, often paired with vibrating or rocking back and forth. Though it can be surprising, this issue is often a result of electrical noise in the Ode's motor. It is also normally really easy to solve. 

Before we discuss the steps to fix it, take a look at the examples below to make sure you're experiencing the same thing. 

Examples of the Issue

Resolution

If Your Ode Matches the Examples

If your Ode matches the examples above, give the steps below a try. We're confident they'll get your Ode back to normal in no time!

1. Unplug the Ode
2. Leave it unplugged for exactly 2 minutes (using a timer)
3. Plug it back in

Need More Help? 

Ask our specially-trained CX assistant by clicking on the chat icon in the bottom right corner of this page. It will help you solve the issue or get you connected with someone from our Customer Experience team.