How can we help? How can we help?

General Use

How will higher elevation affect Espresso Series 1?
We're pleased to confirm that because of its specially designed architec...
Does Espresso Series 1 feature a cup warmer?
Espresso Series 1 doesn't feature a cup warmer, but the food-safe silico...
Is there a pay wall for any of Espresso Series 1's features?
It's an understandable question to ask these days, but absolutely not! W...
Does Espresso Series 1 have a dedicated hot water spout, or do you use the grouphead?
We’ve fit the entirety of Aiden into a hot water spout hidden underneath...
Is it okay to leave my Espresso Series 1 on for an extended period of time?
Espresso Series 1 can technically be left on, but we recommend powering ...
How long does Espresso Series 1 take to heat up?
Because of our boosted boiler technology, we're pleased to confirm that ...
Can Espresso Series 1 pull a shot and steam milk at the same time?
Because it's technically a single-boiler machine, Espresso Series 1 cann...
Does Espresso Series 1 have an integrated scale and if not, can you pair a bluetooth scale with it?
Espresso Series 1 does not feature an integrated scale, but at right und...
Is Espresso Series 1's steaming wand insulated?
Yes! Espresso Series 1's steam wand is insulated for comfortable handlin...
What is Boosted Boiler, and how does it set Espresso Series 1 apart?
Boosted Boiler is Fellow’s patented technology that combines the best fe...
Is Espresso Series 1 a single or dual-boiler espresso machine?
While Espresso Series 1 is technically a single-boiler machine, it’s so ...
What is assisted steaming, and how does it work?
Assisted steaming is Espresso Series 1’s way of taking the guesswork out...
What is intelligent shot feedback, and how does it work?
We know that espresso can be tricky, and intelligent shot feedback is Es...
Will Espresso Series 1 feature customizable and shareable brew profiles?
Yes! You'll be able to create and edit custom brew profiles on the machi...
Is Espresso Series 1 certified for household use, commercial use, or both?
Great question! Espresso Series 1 is certified for household use only. H...