What if my replacement order is also lost, damaged, or stolen?

If your package is confirmed delivered to the correct address and is subsequently stolen, Fellow reserves the right to deny a replacement or refund. If you purchased AfterShip Protection at checkout, you can submit a claim for review under its coverage terms.

If you added AfterShip Protection at checkout, your order is protected against eligible shipping issues, including:

• Lost packages: Your package is lost during shipping.
• Damaged items: Your items arrive damaged from shipping.
• Stolen packages: Your package is stolen after delivery, including porch piracy.

How do I file a claim?

If your protected order is lost, damaged, or stolen, you can submit a claim through AfterShip Protection. Have your order information and any supporting photos or documentation ready to help with the review.

Approved claims may be resolved with a replacement or refund, subject to the policy’s terms and coverage limits. Submitting a claim does not guarantee approval.

Are shipping charges and taxes covered?

Coverage applies to the value of the protected products. Original shipping charges and taxes are not included.

Does protection cover my replacement order?

Please contact us before assuming your replacement order is covered. Coverage for a subsequent shipment must be confirmed.

Need More Help? 

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