Sorry to hear that you might be having a tough time! We do our best to make sure our products are user-friendly and everyone has a good experience whether you're a beginner or one of our coffee experts.
We highly suggest watching the guided video and carefully reading through the instructions on this page. You may also want to have the video up in front of you as you're working. Below are some common questions/trends we have been seeing when customers run into issues installing the burrs.
- The auger is difficult to remove: Force and needle nose pliers may be required to remove the burrs or auger out of the grinder; however, there shouldn't be a need to force your burrs or auger into the grinder. If you find yourself having to force them in, please let us know.
- Remember to turn the dial to 11 before starting: It's important to start with the dial setting at "11" before taking anything apart. If you feel it doesn't sound right or the dial is getting stuck, please review the video at the 9 minute mark to recalibrate.
- Metal shavings after installing: If you find that the Ode is creating metal shavings, please see above about recalibrating.
- Auger is not bouncing after install: After installation and setting your auger back into the Ode, if there isn't a bouncing action before putting the auger key in, please make sure you have the spring installed.
If you are still having an issue or there are parts of the instructions that are unclear, we are here to help! Please reach out to our CX Team for assistance.