If you’d like to return your Fellow product but do not have a warranty claim, you may do so within 30 days of the original purchase date. Returns within this time period can receive a refund or a Fellow gift card of equivalent value.
Products must be in their original condition in order to be eligible for a refund.
We offer return shipping via UPS for $15 for electric products and $5 for non-electric products purchased and delivered within the United States. If you opt to receive a Fellow gift card instead of a refund for your return, we’ll waive the return shipping fee! We cannot provide return labels for orders shipped outside of the United States. International customers are responsible for the cost of return shipping.
Refunds are issued after your returned item is received at our warehouse. All refunds are processed to the original payment method and can take up to 5-7 days to reflect depending on your financial institution.
*Please note that we can only process returns and exchanges for product that was purchased directly from our website (www.fellowproducts.com) or at our storefront in San Francisco. Customers are responsible for all shipping costs unless the item is deemed defective by Fellow and a return label is provided. If the product was purchased from Amazon or another retailer, please reach out to their respective customer service departments first and hold onto your proof-of-purchase or receipt.
For personalized products (e.g. personalized Carter mugs), we do not offer returns or exchanges except in the case of a misprint or defect. If there is a misprint or defect with your order, please contact us at email@example.com within 30 days of your purchase.
Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee. But don't worry—we're here to help! If there was an error with your order, please contact us at firstname.lastname@example.org within 30 days of your purchase. If you’re dissatisfied with your coffee, our expert team will help you track down your soon-to-be favorites.
Rebrew Refurbished Gear
We do not offer returns or exchanges for Rebrew gear purchased on or after October 17, 2022. If there is a functionality issue with your order, see our limited warranty policy.
Before contacting us regarding a replacement, please view our page on product warranties. If you have any concerns or issues with your purchase, let us know. We’d be more than happy to help to be sure you’re reaching your maximum brewing potential. We play with kettles, glassware, and drippers all day — we’re more than familiar with what can go wrong and how to get you back on track.
For product issues, you can submit a request here and our customer service rep will respond shortly. Please include photos or videos, if possible. A step-by-step breakdown of the specific issue you’re experiencing will expedite the troubleshooting process on our end. For general product questions, contact customer service via email@example.com.