If you'd like to begin a return, please click here!
Returns within the 30-day period can receive a refund or a Fellow gift card of equivalent value. Please note that in the case of product issues or defects, a warranty claim will need to be started instead.
We offer return shipping via UPS for $30 for electric products purchased in a kit or bundle, $15 for electric separately purchased products, and $5 for non-electric products purchased and delivered within the United States. If you opt to receive a Fellow gift card instead of a refund for your return, we’ll waive the return shipping fee! We cannot provide return labels for orders shipped outside of the United States. International customers are responsible for the cost of return shipping.
Refunds are issued after your returned item is received at our warehouse. All refunds are processed to the original payment method and can take up to 5-7 days to reflect depending on your financial institution.
If the product was purchased from Amazon or another retailer, please reach out to their respective customer service departments first and hold onto your proof of purchase or receipt.
Visit our Return & Exchange page for more details!
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