Introduction

We're confident in the quality of our products and have a dedicated team that ensures they're built to last. All of our products come with a warranty to guarantee they are free from manufacturing defects. For details on warranty length and how you can extend it, find your product below. 

If you’d like to file a warranty claim, please click here.

How long does the Fellow warranty last?

First-generation Fellow electric products carry a standard warranty of 1 year. Our new generation of Fellow electric products (Pro/Pro Studio kettles, Ode Gen 2, Opus, Tally, etc.) carry a standard warranty of 2 years. 

Electric products purchased and used in the United States are eligible for product registration. One of the perks of registering is a free additional year of coverage on our standard warranty, resulting in 2 years of coverage for first-generation electric products, and 3 years of coverage for our new generation of electric products. If you’d like to register your electric product, please click here.

Fellow’s non-electric products carry a 1-year limited warranty. Non-electric products are not eligible for product registration at this time.

What does the Fellow warranty cover?

Our warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above. If you’d like to file a warranty claim, please click here. Please note, in order for a warranty claim to be accepted, all of the following conditions must be met:

• You must be the original consumer
• You must have purchased the product through Fellow or Fellow authorized retailers
• You must have purchased and used the product in the United States or U.S. territories
• You must provide the original sales receipt for proof of purchase
• You must have used the product only as intended and in accordance with the product’s care instructions

Unfortunately, our warranty does not cover:

• Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel
• Normal wear and tear (dents, dings, scratches, paint chipping, etc.)
• Operation with the wrong type of current or voltage
• Failure to follow all cleaning instructions
• Failure to comply with any safeguards listed in the instructions of the product or this warranty
• Products used or purchased outside of the United States (and its territories) and Canada

How do I file a warranty claim?

If you’d like to submit a warranty claim, please click here and we’d be glad to help.