We try to make it convenient for you to do updates directly from your phone! Please note, while our CX team can help with the updates, there may be a delay. The fastest and most convenient way to get your address or credit card number updated is via text!
To update your shipping address: simply reply “update address” to the Fellow Drops phone number in order to generate a secure link. Click on the link, follow the instructions and you're all done!
During an open drop, as long as you update your shipping address before the drop closes, your order will be shipped to your updated address.
To update your credit card: simply reply “update payment” to the Fellow Drops phone number to generate the secure link. Again, click on the link, follow the instructions and your credit card information will be updated.
Please note: for your security, links are uniquely created each time and will expire. If you need to update the information again in the future, please follow the above directions and a new link will be generated!